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FAQs

    What are Kidzmotions’ delivery charges?

    Delivery charges are based on weight of the item. This is automatically calculated via the shopping basket which will also consider the delivery postcode region.
     
    Next working day delivery is available on products providing that they are in stock. We will notify you immediately if we cannot provide a next day delivery. In order to secure a next day delivery you will need to select the next day delivery option at the checkout and we will need to receive the order by 12:30pm.

     

    How long will it take for my goods to be delivered?

    We aim to deliver within 2-3 working days on all orders received before 12.30pm (unless you have opted for a next day delivery). You will be advised of the delivery details as soon as we have dispatched your order to our carrier company. We will advise you by email if we are not able to deliver within the 2-3 day delivery timescale and you will be given the option to cancel your order if this does not suit

     

    Are prices inclusive of VAT?

    Yes, Kidzmotion Ltd are VAT registered. All prices quoted are inclusive of VAT (if applicable) but will not include carriage. The VAT element of each purchase is clearly detailed on each invoice

     

    What payment methods does Kidzmotion accept?

    Yes, Kidzmotion Ltd

    We partner with Paypal who can process all types of card payments and even bank transfers. By using Paypal, you have the peace of mind that your payment details are completely secure. All transactions are in pounds sterling.

     

    Who will deliver my goods?

    We use a number of different carriers for our goods. Most items will be shipped by UK Mail - https://www.ukmail.com/

     

    What do I do if I need to contact you about a delivery?

    UK Mail will email you directly with details of your delivery.

    This is generally sent around 9.00pm on the day of despatch.

    In most areas of the country, UK Mail now offer an indication of a time window for delivery.

    If you have any queries relating to the delivery of your order you can contact us on either through the Contact Us section on the website or email us sales@kidzmotion.co.uk